Privacy Policy Overview

Key Definitions

To help you understand this policy, we define the terms used throughout. These definitions align with common privacy frameworks and the terminology used in legal and administrative services.

Purposes of Processing

We process personal data for specific and limited purposes required to deliver our legal services, to maintain the website and to meet legal and regulatory requirements in Thailand.

• Provision of legal and transaction support for apartment purchases, including contract review, title checks and closing coordination.
• Client communications, consultation scheduling and case management to ensure timely and organized service delivery.
• Verification and compliance checks required by law and by land office procedures to support lawful property transfers.
• Processing payments and issuing invoices for services rendered, including necessary business record-keeping.
• Site operation and improvement through analytics and performance monitoring to provide a better user experience on neoluxifyza.pro.
• Security and fraud prevention, including detection of suspicious activities and preservation of evidence if required.
• Customer support, dispute resolution and follow-up communications related to your use of our services.
• Legal compliance and defense of legal claims when necessary to protect lawful interests and fulfill regulatory obligations.

Legal Basis for Processing

We rely on appropriate legal bases to process personal data depending on the purpose. Below are common bases we use when handling data in connection with our services.

• Performance of a contract: processing necessary to provide legal assistance and fulfill contractual obligations with clients.
• Legal compliance: processing required to comply with Thai laws, land office procedures and regulatory requests.
• Legitimate interests: processing for fraud prevention, security, service improvement and internal record-keeping where such interests are balanced against individual rights.
• Consent: where applicable, we will ask for consent before processing data for marketing or non-essential uses, and you may withdraw consent at any time.

Cookies and Tracking

We use cookies and similar technologies to provide basic site functionality, analyze usage and customize content. Your choices about cookies are respected and can be managed in your browser settings.

Types of cookies we use include strictly necessary cookies for site operation, performance cookies for analytics and functional cookies to remember preferences.

Strictly necessary: required for site functionality. Performance: collect anonymized usage data. Functional: remember settings and preferences. Targeting/advertising: not used for third-party advertising on neoluxifyza.pro.

You can manage cookie preferences through your browser settings or clear cookies from your device. Disabling some cookies may affect the functionality of neoluxifyza.pro.

Read our detailed cookie policy on neoluxifyza.pro

Data Sharing

We share personal data only with trusted parties necessary to provide services, to comply with laws or to support operational needs. All third parties are subject to contractual obligations to protect data confidentiality.

• Thai land offices and public registries when required to verify title and ownership information during property transactions.
• Payment processors and accounting partners for billing, payment confirmation and business record-keeping.
• Authorized service providers such as secure document storage, hosting and analytics providers bound by data protection agreements.
• Legal advisors or courts when disclosure is necessary to comply with legal obligations or to protect legal rights.
• Buyers, sellers or their authorized representatives when necessary to complete a property transaction and only with appropriate safeguards.
• Authorities for fraud prevention or law enforcement when required by applicable law.

International Transfers

Some third-party service providers may process data outside Thailand. When personal data is transferred internationally, we apply contractual and technical safeguards to protect your information and to maintain appropriate security standards.

Safeguards include data processing agreements, standard contractual clauses when applicable and careful selection of providers who meet our security requirements.

Data Retention

We retain personal data only as long as necessary for the purposes described here and to meet legal and regulatory requirements. Retention periods vary by data type and purpose.

Account and client records related to legal services are retained for a period consistent with professional standards and Thai regulatory requirements for legal and business records, typically several years after case closure.

Communications and case notes are retained for a period necessary to support services and to comply with legal obligations, then archived or deleted according to retention schedules.

System and security logs are retained for a limited period for operational diagnostics and security incident contribute before secure deletion.

When retention periods expire or upon valid deletion requests where permitted, we securely remove or anonymize personal data in line with our deletion procedures.

Your Rights and How to Exercise Them

You can exercise your privacy rights by contacting neoluxifyza. We will respond to verifiable requests and provide guidance on the information required to process requests while maintaining necessary safeguards.

• Access: request a copy of the personal data we hold about you and details of processing activities.
• Rectification: request correction of inaccurate or incomplete personal data.
• Deletion: request erasure of personal data where applicable under law and subject to retention obligations.
• Restriction: request limitation of processing while a dispute over accuracy or lawful basis is resolved.
• Objection: object to processing based on legitimate interests for reasons related to your situation; we will consider and respond to valid objections.
• Portability: request transfer of data you provided in a structured, machine-readable format where applicable.
• To submit a request, contact us at neoluxifyza.pro/contact, call +66925120170 or write to Soi Prayoon 1, Talat Yai Sub District, Amphoe Mueang Phuket District, Phuket Province 83000, Thailand. Include sufficient details to verify your identity and the request.
• Right to withdraw consent to processing where processing is based on consent, without affecting processing prior to withdrawal.

How to Exercise Your Privacy Rights

If you wish to access, correct, delete, restrict processing, or receive a copy of your personal data held by neoluxifyza, submit a request by email or post. Provide a clear description of the request, proof of identity, and any supporting details that help locate your records. We may ask for additional information to verify your identity before processing the request.

[email protected]

We aim to acknowledge requests promptly and respond with a substantive reply within 30 days where feasible. Complex requests may take longer; in such cases we will inform you of the expected timeline.